At Livingstons Hearing and Vision care, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information we gather from individuals who use our hearing and vision care services.
 
1. Information Collection:
 
1.1 Personal Information: We may collect personal information such as your name, contact details, address, date of birth, medical history,marketing channel, and payment information when you use our services.
 
1.2 Non-Personal Information: We may also collect non-personal information, such as demographic data and website usage statistics, which does not directly identify you.
 
2. Use of Information:
 
2.1 Personal Information: We use the personal information we collect to provide you with hearing and vision care services, including appointments, assessments, fittings, and follow-up care. We may also use your information to communicate with you regarding your appointments, product updates, promotions, and important notifications.
 
2.2 Non-Personal Information: Non-personal information is used to analyze trends, improve our services, and enhance the user experience on our website.
 
3. Information Sharing:
 
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services. These providers are obligated to protect your information and are prohibited from using it for any other purpose.
 
3.2 Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal process, such as a court order, government investigation, or as otherwise required by applicable law.
 
4. Data Security:
 
4.1 We have implemented reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. These measures include secure storage, restricted access, encryption, and regular monitoring of our systems.
 
4.2 While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
 
5. Data Retention:
 
5.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
 
6. Your Rights:
 
6.1 You have the right to access, correct, update, or request the deletion of your personal information. If you have any concerns about the accuracy of your information or wish to exercise any of these rights, please contact us using the information provided below.
 
7. Changes to the Privacy Policy:
 
7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.
 
8. Contact Us:
 
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [contact information].
 
By using our hearing and vision care services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
 
Last updated: 15/07/2024